Terms and Conditions

RoleShift is made by ThinkQ AI LLC, Dallas, Texas, United States. In these terms, “we” and “RoleShift” mean that company, and “you” means the person using the app or the website.

These terms are the agreement between you and us. You accept them by ticking the box and signing in. If you do not accept them, do not use RoleShift.

You give RoleShift your resume. It reads the resume and shows you the questions an interviewer would probably ask about it. You answer those questions out loud. RoleShift records your answer, turns it into text, scores it, and writes a better version of the answer.

This is the part that matters, so it is written out in full. You give RoleShift permission to process:

• your resume, and the text taken out of it
• the job descriptions you add
• your answers — the audio recording and the text of it
• the questions, scores, reports and rewritten answers made from those
• your email address, and what you do in the app

“Process” means we store it, we read it, and we send it to the companies named in our privacy policy so they can transcribe your answers, read your resume, and write your report for us. Those companies work on our instructions and are not allowed to use your data for their own purposes.

You give this permission so we can do the thing you opened the app for. We do not sell your data and we do not use it for advertising.

You can take this permission back at any time by deleting your account. Write to [email protected] and we will do it. What gets deleted, and what we have to keep, is in the privacy policy.

• You are 18 or over.
• The resume and job descriptions you add are yours to share. If a document has someone else’s personal details in it, you have the right to give it to us.
• You will not use RoleShift to break the law, you will follow the Acceptable use section below, and you will not try to get into other people’s accounts or take the service apart.
• One account per person.

RoleShift is for practicing job interviews. This section says what you may not do with it, and what we do when someone does. It is part of these Terms. You must be 18 or older to use RoleShift.

Use RoleShift only to practice for interviews and to prepare applications. Its interviewers are AI: their voices are generated, and they are not real people.

1. What you may not say or submit

This covers everything you give RoleShift: your answers, spoken or typed, your résumé, a job you add, your notes and anything you record. Do not include:

• Hate: content that attacks or demeans people because of their race, ethnicity, caste, national origin, religion, sex, gender identity, sexual orientation, disability or age.
• Harassment: content that bullies, insults or intimidates a real person, or makes false statements that harm a real person’s reputation.
• Sexual content. Anything sexual involving a minor is never allowed, and we report it to the authorities where the law requires.
• Threats and violence: threats against anyone, or content that praises or encourages violence, terrorism or violent extremism.
• Encouraging self-harm: content that encourages suicide, self-harm or disordered eating. (Saying that you are struggling is different, and is never a violation: see § 4.)
• Illegal activity: content that encourages or explains how to break the law.
• Other people’s personal information that you have no right to share: their contact details, identity numbers, health, money or private matters (see What you promise us). Leave out anything about another person that the practice does not need.
• Harmful code: malware, or content meant to break into or damage a system.
• Deception: content that pretends to be a real person or organization in order to mislead.

2. Jobs and résumés we do not allow

A job you add, or a job you ask RoleShift to write, may not be for:

• illegal work;
• adult or sexual services;
• illegal weapons trade, or dealing in weapons without a license;
• scams, pyramid schemes, or jobs that do not exist;
• a role described in a way that excludes people because of the characteristics listed under Hate above.

A résumé or a job must be your own, or one you have the right to use. You may practice with a fictional résumé you wrote yourself (see What you promise us). Do not upload another person’s résumé without their permission.

3. Misusing the interviewer or the service

• Do not try to trick or take control of the interviewer. This means instructions placed in an answer, a résumé or a job to change your score, to make the interviewer reveal its instructions or scoring rules, to make it say something harmful, or to skip questions.
• Do not turn the interview into something else. No romantic or sexual roleplay, and do not ask the interviewer to pretend to be a real, named person.
• Do not present the interviewer’s words falsely. Do not edit or share a recording so that the interviewer seems to say something it did not say, and do not present its voice as a real person’s.
• Do not copy the service. No scraping, no automated access, no copying questions, scoring or reports in bulk, no reverse engineering, and no using RoleShift’s output to train another AI system.
• Do not share your account. One account is for one person. Do not share, sell or lend access. A university place is for the student it was given to.
• Do not overload or probe the service. No automated or excessive requests, no attempts to run up our costs, no attempts to get around a plan’s limits, and no testing of our security without our written permission.
• Do not use RoleShift to do real work for you. It is for practice: do not use it to answer a real interview, test or assessment while it is happening.
• Do not use RoleShift to judge other people. Its scores and reports are for your own practice. Do not use them to decide whether to hire, admit or grade anyone (see What RoleShift is not).

4. When you are struggling, you have not broken a rule

If something you say shows that you may be at risk of harming yourself, this is not a violation of this policy, and nothing happens to your account. The interviewer is an AI and is not the right help, so it says:

“I am an AI and I’m not the right help for this. The session will end now. Please start a new one when you are ready.”

The session ends there. It uses the credits of the questions you answered, and the minimum for the question it stopped on, as any session that ends early does.

You can end any session yourself, at any time. Say that you want to stop, for example “I want to stop the interview”, or tap Stop. You use the credits of the questions you answered, and the minimum for the one you were on.

5. How we check, and what we may do

Automated checks look for misuse in answers, résumés and jobs, before and during a session. A check can be wrong, so a person can review any suspension or closure: write to [email protected].

When we find misuse, what we do depends on how serious it is and whether it has happened before:

1. end the session;
2. warn you;
3. suspend your account;
4. close your account.

We follow these steps in order. For serious misuse, such as sexual content involving a minor, a threat against a person, or an attack on the service, we may skip steps and act at once (see Stopping). We may also remove content that breaks this policy, and report illegal content where the law requires.

If you see a job or any other content in RoleShift that breaks this policy, tell us at [email protected].

• It does not apply for jobs and it does not get you interviews.
• The score is software’s opinion. It is not an employer’s opinion and it is not a promise of anything.
• The coach is software. It is not a person, not a recruiter and not a career adviser, and nothing it says is professional advice.

Some steps cost credits. Before any step that costs, the app shows you the most it can cost. Your plan and the credits you have left are on your Account screen. Every price is zero today; if that changes, the price is on the screen before you press the button, never after.

• You can stop using RoleShift whenever you want, and ask us to delete your account.
• We can suspend or close an account that breaks these terms, or where we have to for legal or security reasons. We will tell you why unless we are not allowed to.
• We can change the service or shut it down. If we shut it down we will give you notice and a way to get your data out.

RoleShift is a practice tool and we give it to you as it is. We do not promise it will always be available, that the questions it asks are the ones you will actually be asked, or that using it will get you a job.

As far as the law allows, we are not liable for losses beyond what you paid us in the twelve months before the problem.

If we change these terms we will update this page and the date at the top. If the change is significant we will ask you to agree again in the app.

These terms are governed by the laws of the State of Texas, United States. Any dispute goes to the state or federal courts in Dallas County, Texas, and you and we both agree to that.

About the service, and about your data: [email protected].